Policies

Everything that happens after you order, in plain language.

Shipping

Standard shipping is free, fully insured, and tracked the whole way to your door. Every ring is made to order and arrives about 30 days from the day you order. If you need it by a certain day, choose Rush at checkout: your ring is made in about 14 days, then delivered the next day by express, for $300. We ask for a signature at delivery, so it’s never left sitting out.

30-day returns (20% restocking fee)

See it in your own light first. If it isn’t the one, send it back within 30 days of the day it arrives (20% restocking fee) and we’ll make it right. Just reach out and we’ll walk you through it.

Returns carry a 20% restocking fee, which is deducted from your refund. If you chose Rush delivery, the $300 Rush fee is not refunded.

That fee is for a change of mind. If a ring arrives damaged, faulty, or is not what you ordered, we repair it, replace it, or refund you in full, and no fee is taken.

Resizing, $100 from us

Fingers change, and a surprise size is a guess. If yours needs adjusting, we send you $100 to have it resized at any jeweler you choose. Your call, your jeweler. One resize per ring. Wedding bands get the same $100 toward one resize, except full eternity bands, which cannot be resized.

Beylora Lifetime Guarantee

The Beylora Lifetime Guarantee applies to every engagement ring and wedding band we sell. In these terms, “ring” means either one.

  1. Coverage. If anything happens to your ring, including a center diamond or any other stone that chips, cracks, or falls out and is lost, we will repair the ring or, if it cannot be repaired, replace it.
  2. One claim. You may use the guarantee once per ring, at any point in the life of the ring.
  3. Exclusion. The guarantee does not cover a ring that is lost or stolen.
  4. Cost. The repair or replacement is free. You pay the shipping to us and the shipping back to you.
  5. No upkeep. The guarantee has no inspection, cleaning, check-in, or registration requirements.
  6. Making a claim. Email marketing@beylora.com with your order number and a photo of the ring. We will reply with instructions.
  7. Separate terms. Resizing and returns are separate from the guarantee and keep their own terms: we contribute $100 toward one resize per ring, full eternity bands cannot be resized, and a ring can be returned for a change of mind within 30 days of arrival, with a 20% restocking fee.
  8. Limited warranty. Because the guarantee is limited to one claim per ring and you pay shipping both ways, it is a limited warranty under U.S. law.

See the full guarantee and how it compares.

Still have a question? Email us and a real person will help.