Refund policy

Every Beylora ring is made to order for you. If your ring isn’t quite right, you can return it within 30 days of the day it arrives. We want you to see it in person, in your own light, before you decide it’s the one.

To start a return, email marketing@beylora.com with your order number and we’ll walk you through it. Send it back the way it came: unworn beyond trying it on, with the certificate and packaging in the parcel. We email you a prepaid return label to print.

Returns carry a 20% restocking fee, which is deducted from your refund. If you chose Rush delivery, the $300 Rush fee is not refunded.

That fee is for a change of mind. If a ring arrives damaged, faulty, or is not what you ordered, we repair it, replace it, or refund you in full, and no fee is taken. Write to us right away and a real person will take care of it.

Once it’s back with us and looked over, the rest of what you paid goes back to the card you paid with. Your refund reaches your card within 7 days of your ring arriving back with us.